作者：深圳市瀚馬貨運代理有限公司 發(fā)布時間：2019-09-09
In the spirit of mutual benefit and good faith, in order to promote common development, friendly cooperation and safeguard their respective rights, the following service agreement shall be signed before the transportation of goods.
1、 Members are not allowed to send the following international express prohibited items
1. Imitation of famous brand, brand (without authorization) and other suspected infringing goods;
2. Medical supplies, drugs, fresh, powder, liquid, paste, corrosives and drugs;
3 currency (including bank card, promissory note, bill of exchange, check, bond, stock);
4. Inflammable and explosive, arms weapons and accessories, simulation arms and accessories;
5. Antique cultural relics, watches, jewelry and precious metals;
Gambling equipment, CD-ROM, tape, religious propaganda, obscene, pornographic books, reactionary books and periodicals;
7 slate stone with thickness of more than 3cm
8. Other international express prohibited products, products under the control of the policies of the destination country or region.
Our staff have the right to check whether the member's goods are prohibited or restricted by the state under the monitor, and confirm the name, category and quantity of the goods, and pass the security inspection machine 100% in the warehouse. We have the right to immediately report to the relevant departments and cooperate with the relevant departments in handling the dangerous goods or national products once found.
2、 Cross border transportation and customs clearance
Our company shall be responsible for the customs clearance and export of the member's goods on the mainland, booking space for transportation to the destination, and shall be obliged to assist the member in customs clearance at the destination, and shall be responsible for the delivery of the goods to the destination by the carrier. Members must declare the correct name, quantity and value of the goods when filling in the waybill, so that the goods can pass the customs better and smoothly. If the goods fail to pass the customs due to members' false name, quantity and value of the goods, or due to local policy reasons, they are returned by the Customs at the destination, fined or confiscated, and the consequences of the loss shall be borne by members.
3、 Transnational tariff
The goods will pass through the customs of the destination when they arrive. If the value of the goods exceeds the tax-free scope of the destination country or region, the customs duties may be levied. Before mailing the goods, members need to budget the cost of the customs duties that may be incurred (except for the tax service channel). If the customs duties are levied, there will be a local customs bill to the recipient, and the recipient shall pay the taxes by himself The recipient's refusal to pay is automatically changed to member payment.
4、 International express charges and surcharges
Our company is a freight agent. Due to the increase or decrease of carrier cost, our express freight and surcharges will also be adjusted. The real-time price is subject to the delivery time. If the range changes too much, a unified announcement will be issued without separate notice. In the process of cooperation, if members have any questions about our company's single freight collection, they need to propose negotiation and modification before the goods leave the warehouse. Once the goods leave the warehouse, they will be revised Warehouse shall be deemed as the default charge is correct and accepted.
The following expenses shall be borne by the addressee. If the addressee refuses to pay, it will be paid by the member automatically
1 over size weight limit
2 surcharges for remote areas
3 change of address surcharge
4 special cargo surcharge
5 weekend delivery surcharge
6 customs duties at destination (excluding tax channels)
7 destination customs fine
8 destination storage fee and return fee caused by the responsibility of the addressee
9. Additional charges arising from the recipient's other special service requirements.
5、 Cost of centralized transportation and storage
If the member fails to leave the warehouse for more than 180 days, there will be a warehouse rental fee. We will charge the member 0.5 yuan per piece per day for each piece. The minimum starting fee for each piece is 20 yuan. If the total time exceeds 360 days, the member will automatically discard the piece;
For the goods that need to be returned after entering the warehouse, our company will charge the member 20 yuan for one operation, and the forwarding freight will be reimbursed in addition. If the member needs to change the secondary packaging, such as unpacking and goods reduction, he / she needs to pay 5 yuan operation fee. Once the goods are out of the warehouse, he / she cannot change the order.
6、 Units of measurement and rules
If the volume weight of the goods is greater than the actual weight, the freight shall be charged according to the volume weight. If there is any change in the following volume charging rules, please refer to our customer service for details.
DHL, UPS, TNT, fed, volume charging standard cm length * height * width divided by 5000 = volume weight, except for special channels.
EMS volume charging standard cm length * height * width divided by 8000 = volume weight, and the limit of single goods is within 30kg.
For International Special Line Taiwan, Singapore, Malaysia and Japan, 6000 for general cargo + 2 for real weight and 6000 for special cargo.
The international special line Europe state railway is divided into 6000 and 5000.
International special line to the United States, Canada, air, except 6000 sea.
7、 The timeliness of international express delivery is unexpected
The reference time limit of express delivery provided by our company generally refers to working days, excluding Saturdays and holidays. If there is any possible delay due to warehouse explosion, weather impact, port vehicle inspection, no compensation will be provided.
As a freight agent, our company provides centralized transportation service and is responsible for helping members to take low discount freight to deliver the goods to the carrier. What we can do for members is efficient shipment. In the subsequent transportation, we can not directly control the delivery time limit. Our company will faithfully help members to contact the carrier for negotiation, urge tracking claims and other obligations;
Our company will not be responsible for the delay of delivery caused by the member's untimely payment. If the delivery is delayed for more than 24 hours due to our company, 1% of the member's freight will be returned and 3% of the member's freight will be returned for more than 48 hours.
8、 Insurance services
If we need to purchase freight insurance on behalf of our company, we need to consult the customer service charging standard, or members can purchase it by themselves. The purchase of insurance can only guarantee that the whole goods will not be lost, that the outer box is not damaged and its inner parts are damaged or lost, and that other customs factors such as customs withholding due to policy reasons are not included in the insurance.
9、 Compensation standard
Our company is an agent, not a real transport carrier. Once our company has lost, damaged, delayed and other situations after express delivery to the carrier, our company is obliged to assist members in handling inquiries and claims, and try to minimize the loss of members. If the goods are lost in our warehouse, our company shall make full compensation. If the goods are lost in international transshipment, we shall make double compensation (that is, i.e The company shall double the compensation of the carrier);
After signing in, if the goods are found to be missing or damaged, the carrier (such as DHL, UPS, etc.) can not be applied for compensation. Therefore, members should try their best to check the goods and sign in again, or refuse to sign in, and record the video evidence and unpack the goods, so that our company can apply for compensation with the carrier;
The carrier or the insurance company is not responsible for the compensation for the damage of the internal parts. Before forwarding the member's goods, our company will reinforce the external box with adhesive tape for free. If special packing (foam, wooden box, etc.) is required, the member shall pay additional fees;
Our company's relevant compensation standards refer to the relevant laws and regulations and the provisions of each carrier's express company, and refer to the official website of each carrier, such as DHL UPS EMS, etc.
